Return Policy

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit. 

If you have any questions about our guarantee, please, email us at shop@maherschemist.com, ask at the Member Service Desk of any location, or call us at +353 (0)41 9838645

Returns and Exchanges 

Returns and exchanges can be made at any one of our stores, or by mail. Please call our Service Center, if you wish to return or cancel an order placed online. Please note: Our retail stores cannot accept returns by mail or courier. 

Returning by mail 

Within the Ireland: Returned items must be sent via insured, prepaid Regular An Post Mail. Ensuring your return allows you to track your parcel with the An Post Postal Service. ?Please Note: We cannot accept CODs or courier deliveries.

Outside the Ireland: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “Irish Goods returning” on the outside of the package. ??

Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Mahers Chemist. 

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment. 

Please note: Our Processing Center cannot accept returns in person. Mail returns to: Mahers Chemist, 105 West Street, Drogheda, County Louth, Ireland.